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Taking Responsibility

02/16/06

Permalink 09:49:38 am, by admin Email , 49 words   English (US)
Categories: General

Taking Responsibility

Seth Godin writes:

Is "I accept responsibility" the new "Your call is very important to us"? Probably.

Is that because some people have to be told by a marketing guru that taking responsibility is worth the effort? Probably. Shame, that.

3 comments

Comment from: Steve Holden [Visitor] · http://www.holdenweb.com

I suspect it's rather because they have been told that "I accept responsibility" is the most acceptable way to avoid taking any responsibility at all. Taking responsibility for Abu Graib, for example, would have meant resigning a lucrative commission. So instead those responsible mouth the verbiage without any intention of accepting the consequences. The fault is ours, of course, for not demanding a higher standard of accountability.

02/16/06 @ 22:25
Comment from: Ryan Gwillim [Member] Email · www.ryangwillim.com

"I suspect it's rather because they have been told that "I accept responsibility" is the most acceptable way to avoid taking any responsibility at all."

Great point Steve! Once the token line is spoken, people believe it releases them from the consequences following!

02/17/06 @ 08:53
Comment from: Emile [Visitor]

That is the same as software developers now hear from some experts about 'test-driven development'. As if testing your software is only important when it becomes a buzzword...

02/20/06 @ 01:01

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